Last Updated: January 23, 2025
1. Shipping Methods and Timeframes
1.1 Local Shipping (Hong Kong)
- Standard Delivery: 1-3 business days
- Express Delivery: Next business day
- Same-day Delivery: Available for orders placed before 12 PM
- Local Pick-up: Available at our Kwun Tong location
1.2 International Shipping
- Standard International: 7-14 business days
- Express International: 3-5 business days
- Economy International: 14-21 business days
2. Shipping Costs
2.1 Hong Kong Delivery
- Free shipping on orders over HKD 1,000
- Standard Delivery: HKD 50
- Express Delivery: HKD 100
- Same-day Delivery: HKD 150
2.2 International Shipping
- Calculated based on:
- Package weight
- Destination country
- Shipping method
- Package dimensions
- Displayed at checkout before payment
3. Order Processing
3.1 Processing Time
- 1-2 business days for in-stock items
- 3-5 business days for special orders
- Additional time during peak seasons
- Order confirmation sent within 24 hours
3.2 Cut-off Times
- Monday to Friday: 3 PM (HKT)
- Saturday: 12 PM (HKT)
- No processing on Sundays and holidays
4. Tracking Orders
4.1 Tracking Information
- Provided via email
- Available in customer account
- Real-time updates
- Track & trace functionality
4.2 Shipping Updates
- Order confirmation
- Processing notification
- Shipping confirmation
- Delivery confirmation
5. International Shipping Details
5.1 Customs and Import Duties
- Customer responsible for:
- Import duties
- Taxes
- Customs clearance fees
- Varies by destination country
5.2 Restricted Countries
- List of countries we cannot ship to
- Special requirements for certain regions
- Import restrictions vary by country
6. Package Handling
6.1 Packaging Standards
- Secure packaging materials
- Protective wrapping
- Weather-resistant packaging
- Size-appropriate boxes
6.2 Special Handling
- Fragile items
- Oversized packages
- Dangerous goods
- Temperature-sensitive items
7. Delivery Information
7.1 Delivery Requirements
- Valid shipping address
- Contact phone number
- Special delivery instructions
- Business hours for commercial delivery
7.2 Failed Delivery
- Three delivery attempts
- Notice left after failed attempt
- Hold period at local depot
- Return to sender policy
8. Lost or Damaged Packages
8.1 Lost Packages
- Investigation initiated after 5 business days
- Tracking information review
- Communication with carrier
- Resolution within 15 business days
8.2 Damaged Packages
- Report within 48 hours
- Photo documentation required
- Claim process initiation
- Replacement or refund options
9. Shipping Restrictions
9.1 Product Restrictions
- Hazardous materials
- Oversized items
- Weight limitations
- Prohibited items
9.2 Address Restrictions
- PO boxes
- Military addresses
- Remote locations
- Restricted zones
10. Insurance
10.1 Standard Coverage
- Included for all shipments
- Coverage limits
- Claim procedures
- Documentation requirements
10.2 Additional Insurance
- Available for purchase
- High-value items
- Coverage options
- Claim process
11. Holiday Shipping
11.1 Peak Seasons
- Extended processing times
- Holiday schedules
- Cut-off dates
- Special handling requirements
11.2 Holiday Schedule
- Public holiday closures
- Modified shipping schedules
- Special arrangements
12. Contact Information
For shipping-related inquiries:
DIMENSIONAL INTELLIGENT DEVELOPMENT CO LTD
Unit 6, 11/F., Prosperity Place
6 Shing Yip Street, Kwun Tong
Kowloon, Hong Kong SAR
Email: [email protected]
13. Policy Changes
We reserve the right to modify this shipping policy at any time. Any changes will be posted on our website and will be effective immediately upon posting.