Last Updated: January 23, 2025
1. Accepted Payment Methods
1.1 Credit/Debit Cards
- Visa
- MasterCard
- American Express
- UnionPay
1.2 Digital Payments
- PayPal
- Apple Pay
- Google Pay
- Alipay
- WeChat Pay
1.3 Bank Transfers
- Direct bank transfer (for specific orders)
- Wire transfer (for large purchases)
2. Currency
- All prices listed in Hong Kong Dollars (HKD)
- International transactions will be converted at current exchange rates
- Currency conversion fees may apply based on your payment provider
3. Order Processing
3.1 Authorization
- Payment authorization required before order processing
- Temporary hold may appear on your account
- Final charge upon order shipment
3.2 Processing Timeline
- Orders processed within 1-2 business days
- Processing may take longer during peak periods
- Confirmation email sent after successful payment
4. Security Measures
4.1 Payment Security
- SSL encryption for all transactions
- PCI DSS compliant payment processing
- Secure payment gateway
- Regular security audits
4.2 Verification
- We may request additional verification for:
- Large orders
- International purchases
- Unusual buying patterns
- New customers
5. Billing Information
5.1 Requirements
- Billing address must match payment method
- Valid phone number required
- Accurate email address needed
- Company name (if applicable)
5.2 Information Usage
- Secure storage of payment information
- No storage of complete credit card numbers
- Used only for order processing and verification
6. Pricing and Taxes
6.1 Product Pricing
- All prices subject to change
- Prices confirmed at checkout
- Special pricing and discounts clearly marked
6.2 Taxes
- Local taxes applied where applicable
- GST/VAT shown separately
- Import duties responsibility of customer
7. Installment Plans
7.1 Availability
- Available for qualifying purchases
- Minimum order value requirements
- Subject to credit approval
7.2 Terms
- Interest rates clearly disclosed
- Payment schedule provided
- Early payment options available
8. Cancellations and Refunds
8.1 Order Cancellation
- Before shipping: full refund
- After shipping: subject to return policy
- Cancellation fees may apply
8.2 Refund Processing
- Original payment method used
- 5-10 business days processing time
- Transaction fees non-refundable
9. Business Accounts
9.1 Credit Terms
- Available for approved business customers
- Credit application required
- Payment terms negotiable
9.2 Documentation
- Purchase orders accepted
- Tax exemption certificates required
- Business registration verification
10. International Payments
10.1 Foreign Transactions
- International payment fees may apply
- Exchange rates determined by payment provider
- Compliance with international banking regulations
10.2 Restrictions
- Some payment methods region-specific
- Additional verification may be required
- Country-specific regulations apply
11. Disputes and Chargebacks
11.1 Resolution Process
- Contact customer service first
- Documentation required
- Resolution within 15 business days
11.2 Chargeback Policy
- Investigation of all chargebacks
- Evidence required
- Account suspension for abuse
12. Contact Information
For payment-related inquiries:
DIMENSIONAL INTELLIGENT DEVELOPMENT CO LTD
Unit 6, 11/F., Prosperity Place
6 Shing Yip Street, Kwun Tong
Kowloon, Hong Kong SAR
Email: [email protected]
13. Policy Updates
We reserve the right to modify this payment policy at any time. Changes will be effective immediately upon posting to our website.