SHIPPING POLICY
Last Updated: November 27, 2024
1. SHIPPING SERVICES
1.1 Domestic Shipping (Hong Kong)
• Standard Delivery (2-3 business days)
• Express Delivery (Next business day)
• Local Pick-up (By appointment)
1.2 International Shipping
• Standard International (7-14 business days)
• Express International (3-5 business days)
• DHL Express (2-3 business days)
2. SHIPPING COSTS
2.1 Hong Kong Delivery
• Free Standard Delivery for orders over HKD 1,000
• Standard Delivery: HKD 50
• Express Delivery: HKD 100
• Local Pick-up: Free
2.2 International Shipping
• Asia Pacific: From HKD 150
• North America: From HKD 200
• Europe: From HKD 200
• Rest of World: From HKD 250
2.3 Additional Charges
• Remote area surcharge may apply
• Oversized items may incur extra fees
• Special handling fees when applicable
• Peak season surcharges may apply
3. DELIVERY TIMES
3.1 Processing Time
• Orders processed within 1-2 business days
• Pre-order items as specified
• Custom orders may require longer processing
• Order confirmation sent via email
3.2 Shipping Time
• Estimates begin after processing
• Business days only (Mon-Fri)
• Excluding public holidays
• Weather and customs delays possible
4. ORDER TRACKING
4.1 Tracking Information
• Tracking number provided via email
• Online tracking through website
• Real-time status updates
• Delivery notifications
4.2 Lost Packages
• Investigation after 15 business days
• Claims process initiation
• Insurance coverage details
• Resolution procedures
5. CUSTOMS AND DUTIES
5.1 International Orders
• Import duties buyer’s responsibility
• Local taxes may apply
• Customs clearance time varies
• Documentation provided
5.2 Customs Information
• HS codes provided
• Commercial invoice included
• Value declaration
• Return shipping for refused packages
6. SHIPPING RESTRICTIONS
6.1 Delivery Address
• No P.O. boxes
• Accurate address required
• Business and residential addresses accepted
• Address verification required
6.2 Restricted Areas
• Some countries excluded
• Remote areas may have limitations
• Freight forwarders accepted
• Military addresses restrictions
7. SPECIAL HANDLING
7.1 Fragile Items
• Special packaging provided
• Handling instructions
• Insurance coverage
• Damage prevention measures
7.2 Temperature Sensitive
• Special considerations
• Seasonal restrictions
• Packaging requirements
• Delivery timing
8. DELIVERY ATTEMPTS
8.1 Failed Delivery
• Two delivery attempts
• Notice left at delivery address
• Alternative delivery arrangements
• Collection point options
8.2 Address Changes
• Before shipment: Free
• After shipment: Additional fee
• Rerouting charges
• Return shipping costs
9. SHIPPING INSURANCE
9.1 Coverage
• All orders insured up to HKD 2,000
• Additional insurance available
• Full value coverage options
• Claims procedure
9.2 Claims Process
• Documentation required
• Time limits for claims
• Proof of damage/loss
• Reimbursement process
10. RETURNS AND EXCHANGES
10.1 Return Shipping
• Return label provided for defects
• Customer pays return shipping
• International returns process
• Pack items securely
10.2 Exchange Process
• Exchange shipping fees
• International exchange limitations
• Size/color exchange priority
• Processing time
11. SPECIAL SERVICES
11.1 Gift Services
• Gift wrapping available
• Gift message options
• Multiple shipping addresses
• Special packaging
11.2 Corporate Orders
• Bulk shipping options
• Special rates available
• Dedicated support
• Custom delivery schedule
12. FORCE MAJEURE
12.1 Delays
• Natural disasters
• Political events
• Public health emergencies
• Carrier service disruptions
12.2 Alternative Arrangements
• Alternative carriers
• Route changes
• Delivery time adjustments
• Communication protocol
13. CONTACT INFORMATION
For shipping inquiries:
Elementurist Limited
Room 1804, 18th Floor
Oriental International Tower
1016 Tai Nan West Street
Lai Chi Kok, Hong Kong
Email: [email protected]
14. UPDATES TO POLICY
• Policy subject to change
• Notice of significant changes
• Seasonal adjustments
• Carrier changes